Taxi888 Privacy Policy – Your Personal Data Protection

1 Introduction and Scope of the Privacy Policy

Welcome to the taxi888 Privacy Policy. This document describes taxi888's privacy practices regarding the collection, use, disclosure, and protection of your personal information when you use our platform at taxi888.fun or any related application.

This Privacy Policy applies to all registered members, guest users and anyone who interacts with the taxi888 platform. By continuing to use our services, you agree to the practices described in this policy.

We understand that your trust is invaluable. That is why we take the time to explain everything in plain language — not confusing legal jargon.

2 Types of Information We Collect

Taxi888 collects several categories of information to enable us to provide you with the best possible service. The information collected is as follows:

We only collect data that is genuinely necessary for the stated purposes. We do not collect sensitive information such as biometric data or health information unless specifically required by law.

3 How We Use Your Information

Personal information you provide to taxi888 is used solely for legitimate and responsible purposes, including:

• Account management: Creating and managing your member account, including the login process and two-factor authentication.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions related to your account safely and accurately.
• KYC verification: Meeting identity verification requirements mandated by law and the relevant financial authorities.
• Customer support: Responding to inquiries, resolving issues, and providing technical assistance whenever needed.
• Essential communications: Sending account-related notifications, security updates, and important information about service changes.
• Platform improvements: Analyzing usage patterns to improve the interface, performance, and overall gaming experience.
• Fraud prevention: Detecting and preventing unlawful activity, financial fraud, and platform abuse.
• Legal compliance: Fulfilling reporting obligations to the relevant authorities as required by law.

4 Information Sharing and Disclosure

Taxi888 does not sell or rent your personal data to any third party. However, in certain situations, we may need to share your information with the following parties:

• Payment service providers: Banks, credit card companies and digital wallet providers that process your transactions. They are bound by strict confidentiality agreements.
• KYC solution providers: An approved identity verification company that helps us verify member documents and identities.
• Authorities and regulatory bodies: When required by Malaysian law or a directive from a competent authority for compliance or investigative purposes.
• Technical service providers: Hosting, cybersecurity, and analytics companies that help us operate the platform — all subject to data protection agreements.

In all data sharing situations, taxi888 ensures that recipients adhere to the same high data protection standards we uphold ourselves. We do not share your data with third-party advertisers.

5 Cookies and Tracking Technologies

Taxi888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login, session security and navigation. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform to help us improve speed and usability.
• Functional Cookies: Remembering your preferences such as language, time zone, and display settings to provide a more personalized experience.
• Analytics Cookies: Helping us understand overall platform traffic patterns and usage for continuous improvement purposes.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality and your experience on the taxi888 platform.

6 Data Retention Period

Taxi888 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for the duration of your active membership and until the account is officially closed.
• Financial transaction records: Retained for a minimum of seven (7) years after a transaction is made, in line with financial and tax regulatory requirements.
• KYC Documents: Retained for the period required by the relevant authorities, typically five (5) years after the business relationship ends.
• Support communication logs: Retained for two (2) years for reference and service improvement purposes.
• Technical data and system logs: Retained for ninety (90) days for security monitoring and technical troubleshooting purposes.

7 Your Rights Over Personal Data

As a taxi888 member, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

8 Data Security and Protection Measures

Taxi888 continuously invests in security infrastructure to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure. Our key security measures include:

• Data encryption in transit using TLS 1.3 and data encryption at rest using AES-256.
• Intrusion detection systems (IDS) and web application firewalls (WAF) operating 24/7.
• Role-based access control (RBAC) ensuring that only authorised personnel can access sensitive data.
• Regular security audits by independent cybersecurity firms to identify and address system vulnerabilities.
• Mandatory security awareness training for all taxi888 staff who handle member data.
• A comprehensive incident response plan to address any data breaches swiftly and effectively.

In the event of any security incident affecting your personal data, taxi888 is committed to notifying you within the timeframe required by law and taking immediate remedial action.

9 International Data Transfers

In some cases, your personal data may be processed or stored on servers located outside Malaysia. When this occurs, taxi888 ensures that such data transfers are carried out with appropriate safeguards in place, including:

• Internationally recognized standard data transfer agreements.
• Ensuring that the recipient country maintains an equivalent or higher level of data protection.
• Binding data processing agreements with all international service providers.

You may contact us for more information on the specific safeguards we apply to international data transfers.

10 Policy Amendments and How to Contact Us

Taxi888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or platform improvements. Any amendment will be accompanied by a clearly stated update date at the top of this document.

For significant changes, we will notify you via an in-account notification or your registered email before the changes take effect. Continued use of the platform after the amendment's effective date will be considered acceptance of the updated policy.

If you have any questions, concerns or wish to exercise your data protection rights, please contact our Data Protection Officer team via:

• Support email: [email protected]
• Our FAQ page at /faq
• Live support via platform (available 24/7)